Singapore Airlines Offers Bonus Flight Credits and Processes Refunds
GLOBAL TRAVEL WAIVER POLICY
Singapore Airlines knows that many of our customers have had their travel plans disrupted by the Covid-19 outbreak.
We have therefore further enhanced our global travel waiver policy to offer even more flexibility for them when they are ready to book their travel with us once again.
Extension of Flight Credits to 30 June 2021
Customers who purchased a SIA or SilkAir ticket on or before 15 March 2020, for travel up to 31 May 2020, can retain the full value of the unused portion of their tickets as flight credits. These can be used to book their new travel up till 30 June 2021. This gives customers the flexibility to plan, book and travel from now until then. We will also waive no-show and rebooking fees, allowing customers to truly enjoy the full value of their flight credits.
Bonus Flight Credits
We will award bonus flight credits to all customers who choose to retain their tickets as flight credits. This is our way of thanking them for their support during this challenging period. Based on the original cabin class of travel, they will receive the following bonus flight credits* when making a new booking with us:
Economy Class : SGD75
Premium Economy Class : SGD100
Business Class : SGD200
Suites / First Class : SGD500
Customers who opted to keep their tickets open due to the Covid-19 outbreak will also retain the value of the unused portion of their ticket as flight credits. They will also automatically qualify for the bonus flight credits.
Similarly, customers whose flights were cancelled by SIA or SilkAir will retain the full value of the unused portion of their tickets as flight credits. They will also be awarded the bonus flight credits when rebooking their travel.
*If the customer’s eligible ticket contains a combination of cabin classes, the bonus flight credits will be based on the higher cabin class. Customers holding partially flown tickets will only have the remaining value of their tickets retained as flight credits. They will not be eligible for any bonus flight credits
Refunds for Customers
Customers who meet the above conditions, but do not wish to keep the value of their tickets as flight credits, will be offered the option of a refund. Cancellation fees and no-show fees will be waived. Customers who used miles to redeem their flight tickets will have both their miles and taxes refunded. Those who purchased their tickets using a combination of miles and cash will receive a refund as well. They will not be eligible for any flight credits.
Our team will be prioritising the processing of refunds based on earliest scheduled departure dates. For example, departures scheduled for March 2020 will be processed first, followed by departures in April 2020.
We believe this will offer more clarity for our customers. We ask for your patience if there are some delays as we process all requests.
Please refer here for FAQs on our global travel waiver policy as well as here for the terms and conditions.
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