Thus, the new guideline supersedes the previous policy which allows only refund for tickets issued on/after 15OCT21 as THAI’s Business Rehabilitation Plan has been approved for implementation under the direction of the nominated Planners and the resumption of refund payments is included in the Rehabilitation Plan. Therefore, THAI will process the refund payment back to our value passengers in sequential order immediately which confirmed your refund payment already on the queue and going to process but in view of huge amounts of refund cases, hopefully your refund payment can be completed as soon as possible.