"We regret to inform you that your device bought from BeeCrazy is not an authorized product and we are not able to provide any aftersales service, the serial number is from a product sold in another country at list price in 2011 and it was never sold to Hong Kong, the product you have at hand may be a counterfeit or stolen goods, we suggest you to go to local consumer council or the police/custom if you are not able to get a refund from BeeCrazy"