Besides, you can report this to the Customer Council.
Mail letter to the Customer Council, like you mailed to Apple Daily.
They will follow the case and negotiate with the shop for you.
Although Customer Council have no legal power to request money refund, but they can keep the bad record of the shop.
嚴重可公開點鋪名, afffect their business.
If customer council proves they are wrong, u can get the document 向小額入禀要求賠償, the process is simple.
Besides, you can report this to the Customer Council.
Thank you for your detailed reply and suggestion. Yes, I have contacted with Customer council and they have followed my case and sent me the documents. I will have to make the process myself these days and hopefully I can get a fair result afterward, but of coz there will be tones of meeting at court, providing edivence and balalala.....Anyway, I WON'T GIVE UP and FIGHT TILL THE END!!!
u NO need to hand in any 商業証明, u only need to fill in
FORM 1 which state the name of Claimant (yourself) with address and the name of Defendant (the pet shop) with address
AND
FORM 2 which state the amount of money u want to claim, together with the grounds (reasons) of claim
The reason of claim is very important, u better hand in as many documents as u can, such as the documents from Customer Council , Apple Daily, recepit, the conversation between u & pet shop owner, etc.
If U go to the Small Claim Tribunal enquiry counter, they will teach u what to do in detail.
The process is simply and costs u only about $20 per address (not sure the exactly amount).