

You are now connected to Julie from Amazon.co.uk
Me:Hi, I purchased this Medela Swing Maxi pump on 18-Jun for £183.33 and my friend has ordered the same thing on 23-Jun for only £143.83, that is a huge difference of £39.5. By the way, I have not even receive my pump yet and you have reduced the price for almost £40.3:27:15 PM
Julie:Hello, thank you for choosing Amazon Chat. My name is Julie Pearl.3:27:18 PM
Julie:I understand you are contacting about the price change on the item you placed.3:28:23 PM
Julie:May I please have the order number.3:28:36 PM
Me:Amazon.co.uk order number: xxxxxxxxxxxxxxx
Julie:Thank you. Please give me two minutes to check this for you.3:29:16 PM
Julie:I can see that this order was placed on 13 June 2013. Prices may change change according to the value of the item. Unfortunately, we are unable to refund the cost of the item.3:30:37 PM
Julie:You are free to refuse the delivery of the parcel.3:30:48 PM
Me:What will happen if I refuse the delivery of the parcel?3:31:07 PM
Julie:The item will go back to us, as soon it is returned, you will receive a full refund.3:31:28 PM
Me:No charge for penalty or what so ever?3:31:57 PM
Julie:That is correct.3:32:12 PM
Me:How about the delivery cost which shipping back to the UK?3:32:16 PM
Julie:Amazon will take care of that.3:32:51 PM
Me:Not very happy with this.3:43:28 PM
Me:I will refuse the delivery of this pump.3:43:41 PM
Julie:I am very sorry for the inconvenience. Price may change according to demands and it is out of our control. We'd be happy to refund you the total cost you incur for the order.3:44:19 PM
Julie:I can contact the carrier to stop the delivery, if you wish.3:44:36 PM
Me:Yes please.3:44:52 PM
Julie:I will contact the carrier to stop the delivery and return the parcel to us.3:45:29 PM