Dear customer,
Thank you for contacting us.
This is Gmarket customer service center Jinsol Lee.
Regarding your transaction no.1665795655, as we contacted the seller to check whether the delivery is ture or not.
The seller has gave an insufficient answer. Therefore, we have submitted this matter to the relevant department to investigate and requested for change the item's delivery status to "Return Request".
So that the rest of your items can be shipped out to your address as quickly as possible.
However, if we verify the item in the warehouse, we should return the item to the seller to get the refund.
That time, you have no choice but to charge exrta fee(5,000 won). Because they have been arrived at warehouse surely.
We will try to do our best to extend our service to all of global customers.
We are trying to improve convenience of the customer.
If you have any other question, please contact us by going to "Contact us" in "CustomerService" section at the top of the page.(http://gmember.gmarket.co.kr/customercenter/contactus) after logging or make your inquiry by email ([email protected]).
Thank you.
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