We would like to ask you to check your parcel of Month/Date (EMS no. EMXXX / shipment no.XXX)
Could you kindly let us know whether you have received more items than you made orders or not and packing status.
If the case, you don't have to send back the items however we would like you to send us the photo of recieved items and items' own package which is shown transaction no. and item name etc