littlehoneymum 發表於 22-9-8 15:20
我係孤兒單:
我現在主要嘅基金都係中國同埋香港,已經跌咗咁多,
我可以轉做什麼基金呢?還是等佢哋升返,跪求指教:
現時係Friends Provident
買:J56 J34 M55
choyki 發表於 22-10-19 18:12
我份單係 1、4、7、10 月收「每季管理收費」嘅,直至 2016 年 1 月都係 1%,但 2016 年 4 月起收多過 1%。我唔知點解會收多咗。
唔知你個 plan 係咪都係咁收法?係咪都係嗰個時間起收多咗?
I refer to your correspondence in which you query the initial unit charges taken on your policy since 2016. I am sorry that it has taken some time for us to respond.
We have investigated the charges deducted and have calculated that, rather than the correct charge of 1%, the charge deducted was actually 1.00125%. This means that we have overcharged on your policy by a total of USD 3.62 since April 2016. This issue was caused by a system error and whilst it has not resulted in a large amount being overcharged, we recognise that it is incorrect and we apologise that it was not detected until you highlighted it to us.
In light of this error we will add Accumulation units to the value of HKD 150 to your policy, to apologise for our mistake. I trust this is acceptable and we thank you for bringing this matter to our attention. Please be assured that as the policy has now passed its maturity date, no further initial unit charges will be deducted.
Many thanks and kind regards,
我指的是您的來信,其中您詢問了自 2016 年以來您的保單所收取的初始單位費用。很抱歉,我們花了一些時間才做出回應。
我們調查了扣除的費用,併計算出扣除的費用實際上是 1.00125%,而不是 1% 的正確費用。 這意味著自 2016 年 4 月以來,我們對您的保單多收了 3.62 美元。此問題是由系統錯誤引起的,雖然沒有導致大量多收,但我們認識到這是不正確的,我們深表歉意 直到您向我們突出顯示它才被發現。
鑑於此錯誤,我們將在您的保單中添加價值 150 港元的累積單位,以對我們的錯誤表示歉意。 我相信這是可以接受的,我們感謝您提請我們注意此事。 請放心,由於保單現已過期,不會再扣除初始單位費用。
非常感謝和親切的問候,