-First tell the agent, even they may not help you. Just to make sure they put it in record
-病假3-4個星期, try to ask the hospital if they can allow your maid to stay in the hospital. Tell them you have no one at house, you are full time working mom, and your daughter is still very young. (of cos you have to pay HKD 100)
-Call the health insurance company, ask for the claim procedure, what kind of document is needed for the claim, and how much and how many item you can claim. Remember, you have to get all document before/when your maid is discharged from the hospital.
Good luck