We have received your online complaint form of 13 May 2025.
In February 2025, the Hong Kong Monetary Authority (“HKMA”) issued a circular to encourage banks to conduct mandatory name matching process for all applicable fund transfers irrespective of the transaction amount. In case banks wish to set a threshold for conducting the mandatory name matching process balancing considerations of operational efficiency, convenience to customers and objective of minimising impact of incorrect transfer, the HKMA considers that such threshold should not be higher than HK$1,000 (or other currencies of an equivalent amount).