Direct Energy is changing its water heater rental contracts and making it more expensive for customers to switch suppliers or buy their own units.
Right now, customers can remove rented water heaters any time at no cost. They may pay a $75 fee if they want Direct Energy to disconnect, remove and retrieve the tank.
But under new contract terms to start April 2, customers who cancel their rental contracts will pay a buyout fee ranging from $100 to $1,000 or more, depending on the unit’s age and size.
Direct Energy is sending letters to customers, saying they can choose to keep their old rental agreements. But unless they call the company before April 2, they will be subject to the new rules.
poohpooh mama, u use direct energy? we don't use it at all, we stick on to the power stream.. and bought our own water tank when we move in to our house. as it is cost less in a long run....as we bought it as $1200 or rent it for $20/months. and we figure it out we could recover the full cost within 5 yrs. so end up we bought one our own.
Home depot is doing the sales few weeks ago, recall to be $800+. u could check it out.
Yes. We are using Direct for gas, Power stream for electronic. I will call first to tell them I want to stick with the old agreement then start looking for other options.
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