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[其他] AMOMA.com 訂房不快經驗 [複製鏈接]

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發表於 17-4-27 08:20 |只看該作者 |倒序瀏覽 |打印

二月頭時, 經 AMOMA.com 訂咗曼谷 PARK PLAZA SUKHUMVIT BANGKOK 酒店，　因為有兩大兩細，　所以訂咗17-18/4 兩晚二人房加床 Twin Room with extrabed- Deluxe - Breakfast, 但唔知點解, 我經email 印出嚟嘅 voucher 係中文, 我諗住酒店有record, 加上我有booking reference, 冇所謂啦!

可惜到17/4 check in 完上到房, 只得一張double bed. 以為一陣有人嚟 set 床, 可惜冇, 我落番去reception 問, 佢話佢地record 只係 deluxe room, 如果我加床要俾錢, 我解釋完都冇用, 唯有 email 俾 amoma 求救, 叫佢 send 張英文 voucher 俾我. 我出完街後, 22:30 番到酒店, show voucher 俾酒店, 佢都算好人, 即刻話 ok, 因為double bed bed 瞓唔到四個人, 所以我地要求即時加床. 但加床STAFF 都幾冇禮貌, 佢堅持要將一支座地長燈搬去一個危險地方, 因為小朋友易kick 跌, 我話唔駛搬, 就咁開床OK 了, 但佢喝我地 "NO"........都算了........

番到香港, EMAIL 俾AMOMA 再了解, 佢即刻推晒D 責任, 回覆:

As a hotel reservations website we have no direct contracts with hotels and we act as third party, confirming accommodation services by the intermediary of our suppliers. However, as indicated on our website, the inclusion or offering for sale of any products or services does not constitute any endorsement or recommendation of such products or services by AMOMA or its suppliers.

我相信今次係酒店 STAFF 好人俾番房我, 但下次冇咁好彩了. 我亦唔會再嚮AMOMA BOOK房，出發前最好直接 EMAIL 俾酒店 CONFIRM BOOKING.