親子旅遊

跳至

首頁
1

尾頁
   0


男爵府

積分: 5628


1#
發表於 11-7-5 11:59 |只看該作者
I confirmed a booking with CX holidays to Taiwan on mid of July and I called to the hotel which say they cannot locate my reservation. I called to CX from yesterday until now each time at least one hour without any Customer Service rep. to answer the call. I am so desprate and disappointed


侯爵府

積分: 20738

好媽媽勳章 醒目開學勳章


2#
發表於 11-7-5 12:30 |只看該作者
Did you finish the payment procedure?
放低自己,尊重別人
提升內蘊,不為別人為自己


子爵府

積分: 10682

畀面勳章 環保接龍勳章 BK Milk勳章


3#
發表於 11-7-5 12:37 |只看該作者
CX customer service hotline is in need of manpower resources during the peak holiday period.

At a time when the volcano ashes affecting all the flight schedule in Europe, I kept on dialling the hotline until it was connected. I had to handfree the phone and keep concentration for almost two hours.

Luckily, I could talk to the staff to make change of the flight schedule at last. Actually, I bet my luck in the mid of the waiting time as I went to toilet.

我工人主力負責照顧三隻貓大爺 !!!


男爵府

積分: 7820


4#
發表於 11-7-5 13:46 |只看該作者
Don't worry. From my experience, CX usually send client info in a lot to hotel shortly before arrival (e.g. 1 week before arrival).

Anyway, you may also send email to them. They will reply on the next day.


子爵府

積分: 14445


5#
發表於 11-7-5 14:06 |只看該作者
Dont worry! CX usually will send the guest info before 1 week, sometimes 2 days before arrival. Because I worked in hotel reservation before, so i know it.


禁止訪問

積分: 11059


6#
發表於 11-7-5 14:51 |只看該作者
提示: 作者被禁止或刪除 內容自動屏蔽


複式洋房

積分: 191


7#
發表於 11-7-5 15:58 |只看該作者
No need to worry....it's now travel peak time and CS must be very busy i guess...they will get to you soon!


複式洋房

積分: 253


8#
發表於 11-7-5 17:16 |只看該作者
did u received anythings from CX ?


男爵府

積分: 5628


9#
發表於 11-7-5 23:16 |只看該作者
They replied to my e-mail after two hours and I waited for two hours until the CS answered my call.
They said they will send the confirmation to the hotel 3 days before my arrival and I made the payment on last week already.

Thanks all for the reply.



首頁
1

尾頁

跳至