I will, in fact go to Consumer Council tomorrow if I don't hear from them.
My Hubby bought a pair of shoe at DIOR HOMME... he wore it for the 1st time last Sunday....but 2 hours later, it started hurting his foot and I found that his "pinky toe was bleeding... in fact, there's a piece of leather sticking out and scratched his " pinky toe" ...
we went back immediately to the store...
Here's the conversation between me and the Store manager
him: you claimed the shoe is uncomfortable
me: not uncomfortable, it's scratching the hell out of my husband.
him: but we sold 3 pairs and had no complain
me: do you know what " DEFECT" mean??? if you have many complaines.... it's called " designed problems" and you'll probably need to " closed door " la.
me: can u exchange a pair for me
him: no.. we cannot exchange becuase it has been worn
me: of course, if it hasn't been worn.. how would I know the shoe is defected?
me: can u refund me. or give me store credit?
Him: no. but I can fix for you
me: what if you can't fix it.. or it still scratches afterward?
him: I don't know
me: can I have the number of ur head office... I'd like to talk to them
him: NO ... we don't have HEAD office!!!!!!
me: so you report to Paris directly"????? ( I don't believe him and I started raising my vocie)
him: yes..... ( he is Bull shxting me)
...............
Anyway, I called 3 Diro in HK today and talk to their Managers.... and they all gave me the HK Regional Sales Manager's number...
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