今年9月尾我在金鐘西武的"Rabeanco"Shop購買了一個紫色手袋，價值1260 , 有15% discount，折後1071。用了兩三次後發現手袋中間有退色的現象，由購買當日起只有十天，只好取回手袋到店舖，要求解釋及退換。但店舖的女售貨員回應他們的手袋是沒有問題，堅持不能退換，由於我還持有單據，而且只是用了數次，經一番爭論後，售貨員說要致電Customer Service Centre確應事件，唯當天是中秋節，Customer Service Centre已提早關門，這名女售貨員說要到下星期再能跟進。無奈只有等啦！幾天後他們致電給我，要求帶回這手袋，他們要送回公司做QC，才作出回應。於是只好退回這手袋讓她們作檢查。再等了個多星期，西武"Rabeanco"Shop的一名男售貨員致電給我，說他們不能更換手袋，因為他們確應了他們的皮質是沒有問題，問題可能是我放了一些硬物在袋內。真是十分氣憤，我根本沒有放置什麼硬物，這名售貨員回應說可能是本人的電話之類，這話更加是無稽可笑，如果這是有可能的話那麼他們應早點提醒顧客。最後我只好致電他們的Customer Service Centre投訴，但最後結果仍是一樣。本人十分不滿這公司的處理手法，根本沒有理會顧客的感受，堅持他們的產品沒有問題，不段問及放置什麼在袋內，是否曾經在下雨天使用，真是十分離譜。估不到買了千元的手袋，卻一點保証也沒有！而且他們的態度也是令人十分不滿。我亦試過致電及傳真投訴信給他們在荔枝角的總公司，但沒有人回覆我。
I am sorry to hear your experience. I have a similar experience before. I bought a bag at Rabeanco offical shop @ CWB & a leather cleaning cream to meet a purchase over $1000 for a VIP membership. That nite, I used their leather cream to polish my new bag and bad thing happened... the color of the leather got fade!!! luckily it's only a small area about a $5 dollor size.
Then I brought the bag to the shop for an exchange or money back. They refused and asked me to leave the bag for the staff to check. After a week, they replied similar answer as u, and told me that i misuse the cleansing agent. SHIT!!! I yelled that the cleansing cream is from their shop, and it's absolutely due to the product defect or quality. They ended up agree to repair a new leather for me & waived the repair fee ~$100.
After the case, I feel definitely disappointed about their service level. :tongue: And no longer buy their bags @ officical stores. Whenever I like a Rabeanco bag style, I will go to some boutique to get a bigger discount rate!!! Same bag with lower price, and no need to suffer from their bad service
Too bad to hear you have the same experience like me. I have just got the reply from HKCC, but the worst thing is, they didn't do anything, just attached a letter from "Rabeanco Shop", I saw the person who wrote this letter, who was the one I called in last Oct, she explained the same thing that I have heard in last Oct. They are still not accepted their products have defect, continuing saying is my problem and misuse.
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