No exchange service in this agent.( I will not find a new one there even they provided)
I find my Ex-maid(Bun) there and fired last month. As to me, their maid usually behave better( live in village ),they seems not shout to their employer....... but you need to give them a lot of time to take up the job. My maid does not know how to do all the housework, cooking......, even no concept in their mind. The agent will let the maid to go back for follow-up in first 6 wk.(their holiday), but just follow-up their attitude, they will tell you to train the maid by yourself( as every family is different)They always remind you to give time to them and provide comfort and relax environment. (My maid does not know how to cook after 8 month, daydreaming all the time, send SMS to me for the dayoff......)
But my friend' maid is OK.( also find in there)
So, I think if the maid is OK (herself), then no problem. But if the maid is not working well, then the agent may not be helpful. They will tell you to fire the maid.
PS. They will tell you to settle the termination at home.(if no augment)