My 2nd maid was like this. I finally asked agent to talk to her and needs her to take improvement within one month time.
Of course, she may not change as another one but at least I need to see improvement and eager to learn.
After few days, I didn't see want to improve then I asked the agent to give her the one month notice. It was write down, if she could improve, we will disregard this letter after one month. Otherwise, she needs to go.
Finally, she needs to go and we saved the one month payment in lieu.