Siu Ping Lai Dear Hong Kong Citizens: Just like all of you, I have been cheated by our 'World's Best Airline 2014' to wait for three and half hours this morning with 'fully booked' end-result. Totally disappointed to this Hong Kong based airline. Immediately apology what you have done on 26Aug2014!
讚 · 回覆 · 2 · 約 1 小時前
Muimui Chan Is the ticket transferrable / change passenger？
讚 · 回覆 · 約 1 小時前
Yuji José Mourinho Nakamura Cheating ... Absolutely Cheating.... it's only for 內部同業內購 !!!! I used 4 computers + 2 ipads + 1 mobile with 5 browers opened each.... started since 0750 until now (11:11)....but can never ever get into the 2nd page !!! Bull Shit... the only thing i see is '請稍候' !!!!
Yuji José Mourinho Nakamura 的相片。
讚 · 回覆 · 3 · 13小時前 · 已編輯
Meow Meow me too
讚 · 12小時前
Smith Smith LOL its cheating just cuz u didnt get any? chau hai
讚 · 3小時前
Yuji José Mourinho Nakamura 9 ng lan tap 8 por leung
讚 · 約 1 小時前
Eric Ho
Dennis K K Lam 失敗，入到去都排唔到。
讚 · 回覆 · 2小時前
Presley Chan This was a HORRIBLE experience! I waited patiently for 2 hours in the waiting room and when I finally got through to buy the fanfares flights, the website crashed during credit card processing. Giving me the following error "A payment transaction is already in progress. Please try again in a few minutes or contact our Global Contact Centres if the confirmation page is not displayed or you do not receive the confirmation email." I attempted to enter my credit card information for over an hour after and never got any further. I tried to call the Global Contact Centres and that was another LONG and UNPROFESSIONAL wait after calling from the US. The Customer Service Representative wouldn't even allow me to talk to their Manager to get an explanation...to say the least this was a very disgusting and unacceptable experience.
Presley Chan 的相片。
讚 · 回覆 · 2小時前 · 已編輯
Adam Webster Well, all gone now and what a waste of 4 hours of my life! I'm not entirely surprised to have missed out but surely you can't be proud of a system that takes 4 hours to sell just 2014 tickets with plenty of demand! Anyway, I'm sure you now have 2014 very happy customers. Good luck to them and I hope they have a great trip. On the downside, there's probably around 150,000 people swearing never to fly with you again.
讚 · 回覆 · 4 · 12小時前
Steve Tennant I am with Adam. I accept that with only 2014 tickets spread over several routes and dates, the chances of getting one was very small.
What I am angry about was the system design which just kept you in refresh mode, long after your desired ticket was sold out. Yes 4 hours to sell 2014 tickets is not very impressive at all. Perhaps that's what this was really all about, some kind of stress test of the system?
This has certainly damaged CX's reputation globally and upset a lot of valued(?) customers.
讚 · 2 · 11小時前 · 已編輯
Smith Smith hahahah 4 hrs.. what a tool
讚 · 3小時前
Eric Ho
François Bisson people STOP sharing !! it makes more difficult for you to get tickets if more people jam the site in the morning !!
讚 · 回覆 · 7 · 23小時前
Smith Smith why are frogs always selfish?
讚 · 3小時前
Eric Ho
Pampolapa Yanglue Too bad I need to go to Bkk -:((
讚 · 回覆 · 4小時前
Noelle Chan The link was messed up, which showed last week's offer at the back but when I clicked, it was the 26th Aug's offer! The tickets shouldn't have been sold out at 8:02am...
Noelle Chan 的相片。
讚 · 回覆 · 4小時前
Dllb Lee Cathay should probably take these badges off your page, they do not mean anything to you anymore
讚 · 回覆 · 4小時前
Stephanie Chow 點解無人講買到？？
讚 · 回覆 · 4小時前
Winnie Chung Yancy Cheung, I got the same problem too
讚 · 回覆 · 14小時前
Ida Wong Sold out before 8
Ida Wong 的相片。
讚 · 5小時前
Carol C Chow no... thats last week ge fanfare
讚 · 5小時前
Eric Ho
Frankie Tam Tam Roni,你今天回應該咁多次同一句唔悶呀！可否有實際點野做下呢？交代咁簡單點解有係咁要人等，同條link一早錯面有另一link可以買到的問題，係，你現在將買到條link 封鎖了，但唔代表唔洗交代下，咁大間公司咁唔負責，點比顧客放心搭你機呀！
讚 · 回覆 · 2 · 5小時前
Ronny C Hui 分流指某些貴賓有優先？
我都係Macro Polo Club會員不過冇收到direct link。難怪大家講Macro Polo Club廢嘅。
讚 · 回覆 · 6小時前
Tai Mun Chan Found post at other forum mentioned that they can simply copied the link and that modify their waiting number. So their group of people bought several hundred tickets already. if thats true, whats the point for us to wait 4 hours online. please fix itvifvthere is such a loophole in the system.
讚 · 回覆 · 10小時前
Tai Mun Chan biggest joke ever, the system allow me to queue for my booking of Nagoya at 7:56am, system shown there were 130000 already waiting to proceed. I kept waiting until approx. 11:10am and received [fully booked] reply from the system. I dont mind to wait and try my luck. However, this arrangement seems strange and unfair. Sound like something tricky is ...........
讚 · 4 · 6小時前
Eric Ho
Ronny C Hui And don't fool us with the so called tolerance in reselling activities. The agents can earn clicks and follows by posting the shortcut which could be more profitable than resell.
讚 · 回覆 · 8小時前 · 已編輯
Ronny C Hui I have a bad feeling that we are actually one of the 150000 people in Cathay Pacific PR event voluntarily while the tickets are instead targeting those people with shortcut method. I further question if the shortcut is formally leaking out from Cathay Pacific to its business partners in return of advertisement or benefits
讚 · 回覆 · 8小時前 · 已編輯
Ronny C Hui The key is that the public is asked to use the queuing system to access the booking system while a small group of people can bypass it and book tickets directly. If Cathay Pacific aims to encourage such tricks, sorry you destroy your trust from public.
讚 · 回覆 · 3 · 8小時前
Jason Chan 如果是早到早買早排隊而買到，是可以接受的,現在是有些人遲入竟然比早排隊的買到
讚 · 回覆 · 2 · 8小時前
Denis Giglioli I understand not everyone will or could have a promotional seat but trying to book flight since 8h30 and it has been impossible to get any destination. Suddenly everything appears sold out. Judging by the amount of comments of HK based clients I was not the only one to get a terrible user experience of a really not "fan" fares. On top, tickets were available for resell in high number in multiple Chinese forum as early as 8h45? Really not impress by the "best" airline 2014 and definitively not making a positive impression on customers relationship.
讚 · 回覆 · 3 · 13小時前
Cathay Pacific Airways Hi Denis, sorry to have caused confusion. Responses were overwhelming and it took us extra time to sync ticket inventory status. Thank you for all your kind patience. We hope a lot of our flyers were able to enjoy the offers -Roni
讚 · 12小時前
Denis Giglioli The fact servers were open before 8 and you let resellers to publicly advertise reselling your promotional tickets (somehow they managed to access them...) tell a lot about what the company moral and way of conduct. Not sure which "flyers" will enjoy it Roni. At least not regular customer who tried to play fairly your promotion game.
讚 · 12小時前
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Eric Ho
Newton Wong CX 低劣兼慳皮廣告手法，浪費了多少寶貴香港人時間？ 注定捱鬧！
讚 · 回覆 · 1 · 9小時前 · 已編輯
Thomas Lam Still have Chicago tickets
讚 · 回覆 · 9小時前
Brandon Ma Dear sir. I have just waited 2.5 hours for a selected trip to tell me it was sold out. Either you are giving way too much time for people to close a transaction or you don't have enough bandwidth and need to upgrade your server capacity to handle this. Next time have more consideration for people that have to work which is pretty much all of Hong Kong? Maybe start these promotions at night? Another suggestion is have a queue number and number of remaining seats so that it doesn't seem black box? 5 star for concept. 1 star for execution.
讚 · 回覆 · 2 · 13小時前
Cathay Pacific Airways Hi Brandon, thank you for your suggestions. Our server has been enhanced, but precaution measures were put in place to avoid system failure and to accommodate the spike in traffic. Your feedback is valued however, and we shall review the flow to ensure even better arrangements in the future. -Roni
讚 · 13小時前
Steve Tennant even better is not a phrase I would have though Cathay Pacific would like to have associated with this promtion.
讚 · 12小時前
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