the pan is boiling there and burn already, she still have no response to switch it off? this is really awful. she has no sense of danger, how can you pass to kids to her. she gets your salary cannot be only for cleaning. if so, why not employ 家務助理
You main duty for her is for cleaning only. If not, how can you tolerate for 2 years and let her take care of your kids alone.
You may talk to her and give her sometime for changing if you don't feel comfortable, if nothing improve, change.
You should complain the agent badly and hv them to talk to the maid that she has to perform all the household works but not just cleaning and must learn Cantonese hardly from this moment. Give her 2 more weeks time to check her peformance. If she is motive to do all the household you teach her (ironing, cooking, taking care of baby) and try to learn Cantonese, then you can give her longer probation period to check her performance. If she is still just do the cleaning and stand aside for other household work (e.g. when cooking and not take care / follow up), then you can fire her. If you accept her to just do the cleaning, she will think that this is all her duty. But your main point should be a maid to take care your 2 children. Right ? Remember to request her and don't just let her be. You don't request means you accept. . But at the same time, suggest you to look for a new maid as replacement when necessary. Wish you good luck
換. Not because she is lazy. It is because you and your parents can not comminicate with her.
Then, your parent will ask you to do all the housework then.........as they don't know how to talk with the bun bun.
In your case, you should find a helper who can speak chinese (if your parents don't know how to speak english).