i think we should teach / guide our children with the right behavior and attitude as early as we can. (even during infancy since they are learning and picking up so much already) all children knows how to use their weapons (i.e. cry, scream, struggle off...) not that they are born bad but this is what they thought what their skills are... we have to let them know those are not the proper way (at least not anymore when they became toddler) and most important i believe, is praise a great deal when they are doing right, show and guide when they are not, be patient (very very patient), be cool (very very cool) and 1 key thing i've learnt, stand in their shoes and think what if you were your child / children when u r most angry with them, it will calm you down and think twice b4 any silly action. pls. pardon me for sharing my thoughts!