RULES AND REGULATIONS
The following regulations are general expectation of your employer. You must at all times observe them.
Family Rules
1. Our relationship is based on trust. Please be honest, friendly, hard working, clean and tidy. Show your respect to all employers family members, friends and relatives.
2. Personal hygiene, the house’s tidiness and cleanliness is very important, especially to baby.
3. If you need anything, have any problem or not happy with us in any way, be frank and discuss with us. Don’t hide your feeling.
4. If feeling sick, tell us immediately, we will pay for all medical expenses. Don’t take drug or wait. You may spread to baby.
5. Don’t take money or anything from home without asking. Please be honest to us.
6. Never ever borrow from finance company, no matter how many benefits they said they could offer. These are all lies and you will end up in trouble and never be able to repay their money. Many of them are loan sharks and run by triads. If you have financial problems, talk to us. Generally, prepay of salary is not allowed.
7. Don’t open the door and let anyone in the house when we are not at home. No matter whom they claim they are. No matter they are policemen, government officers, employers of gas, water, electricity companies, or the building watchmen, or anyone. Sometimes wrongdoers may lie, pretend they are sent by us and say we have accidents, trying to cheat your money or ask you to let them in and rob. Be very careful. This is very popular in Hong Kong. Always call us immediately. In case you can’t find us and have serious problems, call 999 for the police or ambulance.
8. You need to help us to protect all furniture, floor and everything inside our house. If you damage them, we have a right to deduct your salary.
9. Please help to save money, e.g. don’t waste water, gas or electricity. Don’t use air-conditioner, especially when we are not around, unless allowed in advance.
10. Don’t read our letters, files, books, photos albums or any documents for personal privacy. We will not read yours either.
11. Don’t tell other people, e.g. the neighbour, your friends, or anyone, anything about us. Please respect our personal privacy. We will respect your privacy too.
12. Mrs. will take care of everything about the family. Talk to Mrs. if you have any questions or problems. Don’t bring them to Mr. or my parents privately.
13. Don’t take anything from the house, even just borrow for a few hours or a day, unless you have asked us and are allowed.
14. Never spit in the kitchen sink. It’s for food only. Not for personal cleaning or washing clothes. You should do it only in the bathroom sink.
15. If you need to use IDD, you need to buy your own phone card. You cannot use our phone to call IDD / local call. Never accept collect call, it’s much more expensive. If you use it without permission, charges will be born to you and deducted from your salary in the same month.
16. In case of an emergency occurs, be sure to ring employer immediately and ask for specific instructions.
17. Don’t give our address and telephone numbers to anyone, especially strangers and employment agents.
18. RESTRICT to use any employer’s objects WITHOUT PERMISSION.
19. RESTRICT to go outside or bring your friends and relatives to employer’s home WITHOUT EMPLOYER'S PERMISSION.
20. As to be part of the family, you must need to eat the food same as the employer.
21. If you do something wrong, you must report to employer, apologize and rectify your action.
GENERAL MANNER WHILE ON DUTY
1. You must be pOLITE and greet the employer, his family members, relatives and visitors.
2. Don’t forget to say THANK YOU at appropriate times.
3. When visitors come to the house, a maid must always serve the visitors with drink such as tea, juice or soft drink and never hide away after the visitor enter the house.
4. Always be pleasant and respectful to old people in the house.
5. You must be OBEDIENT and RESPECTFUL to the employers.
6. Always FOLLOW EMPLOYERS’ INSTRUCTION and working schedule closely. If you do not understand any instruction given to you, ask your employer to repeat by saying “PARDON ME MADAM/SIR”. It is better to make sure than just to do something wrong.
7. Be INITIATIVE and EFFICIENT in executing your duties without the employers prompting.
8. Should not smoke, take unpermitted drugs and drink alcoholics.
9. Do not take afternoon naps.
10. Always knock the door before entering your employer’s bedroom or the rooms for other family members.
11. Don’t enter the master’s room without permission.
12. DO NOT bring any dangerous stuff to your employer’s house.
15. DO NOT use your mobile phone or doing any personnel stuff while you are on duty.
16. Store your personal stuff neatly at the place as employer’s instruction. Don’t keep too much personal stuff.
HOME SAFETY
1. It is dangerous in Hong Kong to let stranger to enter the house. Always identify the visitor at the door politely, inform your employer before opening the door.
2. Always pull the key out after you lock the door.
3. DO NOT talk with other maids, security guards and strangers about your employers home.
4. MUST lock the doors, gates and windows whenever leave the house.
5. MUST NOT leave the flame and electrical appliance (including lights) on whenever you leave the house.
6. MUST keep all kinds of medicine, detergent and cutting tools/knives in a safe place, out of reach of the children.
7. MUST turn off the gas heater, stove, ventilator, vacuum dust cleaner or cooker every time after use. Don’t leave those apparatus unattended.
8. Dry your hand before use the electrical appliance or press the on/off key.
9. If you smell any gas, open all the windows and switch off the main gas switch. DO NOT touch any electrical appliance nor use the telephone. Any electrical spark may cause explosion. Bring the children to the security counter at the lobby immediately and use the phone there to call your employers.
10. Dial 999 when there is fire or serious accident. Call your employer immediately, too.
11. Bring door key and mobile phone, with baby and pets before leaving home while there is fire.
12. All records of the statutory holidays, annual leave taken, and wage receipt must be signed and kept by you and the employer.
PERSONAL HYGIEN & CLOTHING
1. Always wash your hands before preparing food and cooking.
2. To be hygienic, wash hands after dumping the garbage or going to toilet.
3. Your hair must be short and tidy.
4. Keep your personal belongings clean and tidy.
5. When bathing, only use the bathing gel and shampoo. You are not allowed to use your employer’s cosmetics such as cleanser and lotion, etc.
6. DO NOT eat in the bedroom.
7. DO NOT put on make-up and use nail polish while on duty, even when you are going out to do family shopping.
8. DO NOT wear tight jeans, pants, low-cut or tight T-shirt while you are working. Do not go the parlour in pyjamas. Wear suitable clothes in different temperature.
9. Must take bath daily and time for bath should be around 15 mins only.
10. DO NOT use employer’s belongings and articles, if you want to eat any food besides those food for breakfast, lunch and dinner (e.g. candy, nuts, fruits, cakes, soft-drink, etc.) you must ask for your employer’s permission.
11. NEVER eat with fingers and hands when at table. MUST use chopsticks, or spoon, or fork. Never start eating before your employer.
12. DO NOT chat with your friends on the phone and never ring your friends, while on duty, unless with the consent of your employer to do so.
13. NEVER gather with other Filipino maids near your living place, especially when you are bringing their kids down to the street to catch the school bus or going to the market. You give very bad impress to your employer if they see you chatting or laughing with your Filipino friends outside their house or down the street.
14. Wash you own cloths separately from those of your employer and the children (especially the under-wear), don’t wash your own cloths by the washing machine together with theirs.
GENERAL REQUIREMENTS OF DUTIES
1. You will be required to sleep and attend the child/children, even during the night time.
2. All drinking water must be boiled to boiling point before serving. All electrical appliances and rice cookers cannot be dipped into water for washing. Clean with a piece of slightly wet cloth.
3. Use separate towels for different purpose. Such as sweeping floor, cleaning furniture, cleaning dining table, washing oily dishes, washing cups, washing basin and washing toilet, you should use separate towel for each purpose.
4. Caring of pets (e.g. dogs and cats) are part of your duties, with NO EXTRA ALLOWANCE.
5. Do child’s own laundry or hand wash when necessary
6. It is important to save the valuable resource of earth. Do not over-consume the water, electricity, gas, seasoning, and detergent. Recycle or reuse the stuff, e.g. plastic bag, if possible.
7. Before washing clothes, you must distinguish the faded clothes and separate it. If any doubt, check on the instruction on the cloth label or see advice from the employer.
8. Before ironing clothes, pay attention on the texture of clothes and check on the instruction on the cloth label or see advice from the employer.
9. Stanby to serve any vistors and never hide away in the rooms after vistors have entered the house.
10. To feed the child/children and serve the meals for employer and vistors first.
General Household Tasks
1. The helper should inform the employer before any household items and food stuff is out of stock. As instructed by the employer, the helper should go to the market to purchase the required items.
2. The helper shall not open any drawers, closets and safe locked of the employer.
3. Should use different towels and detergents to clean floor furniture, dishes, basin, toilet etc.
4. Should change the pillow, blanket, bedspread and eiderdown according to employer’s instruction.
5. The household cleaning duties generally covers the following areas:
Laundry
All floors, walls and windows
Bedroom
-Desk tops, wardrobes, lampshades & mirrors.
Sitting and dining room
-Cupboard, table and furniture in the room.
Kitchen
-Cupboards, wall tiles, cooker, gas stove, pots, kitchen sink, kitchen floor, exhaust fan, kitchen utensils and garbage bucket.
Bathroom
-Bathroom wall tiles, mirror, toilet sink, exhaust fan, toilet bowl and shower area.
Electrical Appliances
-Television, refrigerator, washing machine, electric water pot, bender/food processor, electric fan, vacuum cleaner, steamers, iron, telephones, shavers, sewing machine, ovens, toasters and air conditioning.
IMPORTANT RULES FOR TAKING CARE OF THE CHILD
Take care of Baby is on TOP Priority amongst all duties. Any harm done on her will lead to termination of contract.
DUTIES
1. Take good care of child/children even when she is playing and sleeping, e.g. cover her with blanket and help her wear more clothes in cold weather
2. Feeding child/children patiently and encourage her to feed herself.
3. Accompany and play with child/children as a big sister after finishing necessary household work.
4. Train child/children to be discipline. (NO beating is allowed)
5. Clean the toys once a week.
IMPORTANT NOTES
1. NEVER leave child/children unattended at any time or any place. Always pay attention to child/children even when doing household work.
2. NEVER leave child/children alone in the bathtub when bathing.
3. NEVER let child/children enter the kitchen.
4. Dump the garbage every night when Mum/Sir is at home.
5. SHOULD keep the child/children far away from stove, iron, hot liquid, electric appliances, power socket, wire, and any dangers.
6. NEVER beat or hurt her no matter how naughty she is. Tell Mum/Sir when they are back.
7. When bathing, both in summer and winter, get the water ready first before take off the clothes of child/children. Do not let her get cold. MUST check the temperature of water with thermometer before use.
8. Report to Mum/Sir if there is any unusual behavior or sickness symptom of child/children.
9. Pay special attention to road safety. Use proper facilities such as zebra crossing, subway or passenger bridge to cross the road.
10. Taking care of child/children is of top importance ahead of any housework. Be careful of child/children safety. Inform us immediately if you find anything’s wrong with child/children, no matter how small is the problem. If you can’t find us, call my parents. In the event of emergency, call 999 for police or ambulance.
11. When child/children is awake, you must stay and keep an eye on him.
12. Don’t leave the child/children on the sofa or bay window.
13. Don’t shake the child/children.
14. When the child/children is as sleep, remember to switch off the light and turn on the air-conditioner/heater if necessary.
15. You must test the milk’s & congee’s temperature before you feed the child/children. Don’t use your mouth or finger to test the temperature.
16. If child/children does anything wrong when he grows older, tell us. Don’t punish him yourself.
17. You can only do the household chores when child/children is as sleep. Always keep an eye on him.
18. Every time before you prepare food, or milk to child/children, you must wash your hands with soap. Please remember, personal hygiene is very important in this house.
HOLIDAYS AND REST DAYS
1. For your first 3 months, you are entitled to all statutory holidays without pay. From the 4th month up to the expiration of your contract, you are entitled to all statutory holidays with pay.
2. All your holidays are to be arranged by your employer. Your weekly holiday may not be on a Sunday or Saturday, it can be on any week day as to the convenience of your employer.
3. You are not allowed to go out without employer’s permission during your working days except on your rest days.
4. You must not stay overnight outside the employer’s house. Even on holidays, you are advised to tidy up the kitchen and parlour, prepare some drinking water and wash all the used/dirty cups before leaving the house and you must return to the house not later than 9:00 p.m.
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