I ordered last year. I waited for 10 days and could not receive the order. Then I called. The girl said maybe wrong address (although I double checked with her the address is correct). She said if wrong address, the label should be returned to their office and asked me to wait for a few more days. If she got the returned label, she will send it to me. Otherwise, she will re-do for me.
So I wait for another week and called. The girl re-do for me but I have to wait for a few more days and gave her another address.
I thought it's case by case. Since she can re-do it for me, I think it's ok. The quality is good and I love to use it.