http://www.scmp.com/news/world/u ... flight-social-media
"When airline employees named four customers who had to leave the plane, three of them did so. The fourth person refused to move, and police were called, United spokesman Charlie Hobart said.
“We followed the right procedures,” Hobart said in a phone interview. “That plane had to depart. We wanted to get our customers to their destinations.”-- SCMP