I write in English because my go-go pen doesn't work & I am lazy. Re banmasli's question, I'd suggest the "time-out" method : take him away from the scene/room, tell him to stop the behaviour within counting 10 (you count, no matter he is crying yelling etc). When he stops, explain the reason why he needs to behave himself and then take him back (if you need) or continue shopping. If he does not or suddenly yells again, try again with 20. He must calm down before you can talk & reason with him. You may need to try out this once or twice and you should see it works. It is advocated by Dr. Spock in his book "Baby & Child Care" (published 52 yrs ago and is still bestseller for the subject, now I saw Chinese version in PageOne) as well as many parenting websites e.g. parentcenter.com. It worked for my boy when he was 2 thro' 3. At 4, I can just simply talk to calm him down. Try - simple & work & most important: it doesn't embarrass you in the public! Start earliest possible and be persistant, don't give up if you fail at first. I do the same at home : tell him to stay in a chair & look at the clock, wait for say 5 minutes to calm down & think what is right & wrong & come back to tell mom. It saves you from being mad! 
linchan 寫道:
Easier said than done. My daughter is now 2.5 years old and she's quite stuborn and rebel. She won't listen to us when we try to explain to her. Don't know if she's still too small to understand or what should we do. The following 堅持is it suitable for 2.5 years or elder?!
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