ccyin 發表於 12-8-14 00:17
睇到你地既情況, 應該係villa未ready (未起好or工期拖長左未能完成)... 其實佢地身為一個5星級集團都可以搞 ...
我 friend 問 “ your hotel is over booked?” 佢答 “Yes” 
跟住我話我要同你 manager 講, 等左一陣, 有位個名牌 “Jim” 嘅 lady 出黎同我地傾, 話Penthouse 4 bedrooms fully occupied, we can’t ask our guest to leave and give you the room. 嘩！慶到癲左！咁之前我地 send email 比你 reconfirm booking, 有話 confirm booking嘅？Yes, we have your booking but now is no this kind of room for you” 話最早14:00 check in, 我地都唔算遲者, 唔通要我地一到布吉就 check in, 佢答 “Yes”
跟住話 “Would you consider our penthouse 3 bedrooms instead” 我地話点解要我地 accept 其他 room types, you should make sure our booking availability rather than ask us to take other choices before we come in. 佢答 “You should take a look first, or if you don’t accept our alternatives offered, you better get the money back and go. 我friend 話算啦, 冷靜d 睇左先, 我地見咁多小朋友 “go” 去边呀？佢果边咁扁僻, 而Ｄ細路又好期待個 water park, 可能 呢個都系我地嘅弱点 so no bargaining power.
為有睇完後再叫佢 refund ...... 啦！
extra bed at no cost, extra breakfast free of charges, airport transfer 等 for compensation. Plus 叫 house keeping 清潔番Ｄ地方, 搞搞下都己经成 5 点幾, 去唔到 Lemongrass, Laguna area, 只好去 Lotus 食反, 費事連日落都睇唔到。
我地由 11:00 am 玩到 5:30 pm 先番酒店, 諗住沖完涼就去 Markpork 食反, 点知！……
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