Termination form is not available at counter office. They are all serial no. printed and cannot be reused again.
The sales will call you within 14 days after received. You can call them directly after 14 days.
The time lead from request termination form to receive call from PCCW is at least:
Day 1 - request form through 1000
Day 2 - sent out
Day 3/4 - receive Termination Form
Day 4/5 - send out Termination Form
Day 5-19 - wait for return call
Day 20 - call directly to PCCW with the Termination Form No as reference
NOTE: Please take note if there is public holiday/non-workding day to process the request.
1 month is the best estimation for the whole process.
I called PCCW for the $34 plan and the sales asked me for the tel. No. which got this offer. Could you PM me the phone number so I can quote for it. Thanks.