可以用英文send,可要求用英文回覆的,你登入後,係網頁最底,kick入Amazon assistant, 下頁拉到最底,右邊選contacted nous, 再下一頁,(1)選有問題個order, (2) 右邊框拉下選最尾 contact us in English 後,(3)選email, 再下一頁打message跟住send out
Following your request, I immediately created a replacement order: with the "riority" option at no additional cost for this item which will be sent as soon as possible.
From the start of your parcel from our distribution center, you will receive an email confirming the date, content and terms of this mailing.
To return the item please print the RMA and the return label that you find on the next page:
Please note that this return is free. This is a prepaid label, you do not have to overcome your package.
This page also contains all the information you need for your return. If you do not have the option of printing the label, thank you to join the invoice (original or copy) or write on plain paper the name of the person who ordered these items, the order number and reason back.
I still beg you to please accept our sincere apologies for the inconvenience caused and hope that this solution will suit you.