I made deposit and fax the order form on 9 July.
It mentioned that "代理會在收到訂單後七天內聯絡買家及安排送貨。" I hope they will keep the promise.
yvonne, maybe you can fax the order form again and write the story on the form, see whether it will have any response.
by the way, if i receive the goods, i will inform you.