I also bought the Veo Observer cam months ago(not the wireless ), and I'm using a router to connect with netvigator broadband modem. I tried the set-up many and many times but still fail. I found it very tedious and complicated for the set-up as I'm not familar with the router set-up. I call the support team of Veo, they said various issues which I don't quite understand (eg. port 80, 81, forwarding...DMZ...DNS...etc) and now I still cannot sucessfully set-up and view it thru IE in the office. !! I agree that the picture quality is good but I can view it in home (thru LAN) only and it's useless. I once used i-cable to connect the router and it works but since I change into Netvigator, it doesn't work. I couldn't figure out the problem and I'm so frustated. Do you have any hints for the set-up. Help!!