Thanks so much for your sharings, 我也在公共地方見好多呢d 例子, 看了, 聽了也覺得很無奈! 我以前也做過服務行業, 見盡人生百態, 但我很enjoyed 我份工, 因為給我很多思想功課! I still miss my passengers and remember some of the faces. 你也是喜歡你的customers , hope you enjoy the nature of your job which helps us grow and glow.