Turmoil has hit the Commonwealth Bank's
online banking system after it duplicated customer transactions.
The double-up, caused by an overnight processing error, has affected NetBank customers, the bank said this morning. It is not yet known how many customers are affected.
However, the bank has been deluged by calls from people "seeking clarification" about their accounts.
"The bank is working to identify the cause of the error and understand how many customers have been impacted," a statement read.
"Our technical teams are working to rectify the issue and reverse these duplicated transactions as a priority."
NetBank is the online outlet of Commonwealth Bank's banking services.
"Any customers impacted by this and who are seeking immediate cash should visit one of our branches," the bank said.
"No customer will be charged fees or interest as a result of this problem."
(Reminds me of getting paid twice from Westpac earlier this year)
Westpac fault ends in payment chaos
TENS of thousands of people across the country missed out on their weekly pay, were overpaid, or had direct debit payments taken out twice yesterday after a computer malfunction at the Westpac Bank affected $1 billion in transactions.
The malfunction - which Westpac said was the result of a "processing error" - left the bank's payroll and direct debit system in a state of chaos that rippled through the thousands of companies and government departments that rely on the bank for financial services.
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