Location: Wong Chuk Hang
Working hours: Mon - Fri; 8 hrs per day
Responsibilities
- Identify and verify KYC documents and customer statistic data
- Process customer’s application and engage directly with customers to obtain specific information
- Support financial crime-based investigation
- Achieving individual targets and performance expectations and development
- Manage caseload throughout end to end process in timely manner
- Comply with relevant regulations and requirements for customer due diligence
- Timely escalation of issues (relating to on-boarding) to supervisor
Requirements
- Diploma holder or above in any disciplines (Candidates with HKALE / HKDSE / HKCEE or equivalent secondary education background, and prior customer services experience would also be considered)
- Experience of working in customer service capacity (e.g. call centre, airline, hospitality) or handling customer due diligence business processes is an advantage
- Good communication skills and good command on written and spoken Cantonese, Mandarin and English
- Ability to assimilate and apply detailed process instructions
- Strong analytical skills and problem solving, self-motivation and possess an enquiring mind
- Strong desire to deliver results with attention to accuracy and detail
- Self-motivated, able to work independently and willing to accept challenges
- Proficiency in Microsoft Office (PowerPoint, Word, Excel) or other related applications
- A good team player with the ability to deliver efficient working outcomes and overcome challenges even under pressure
- Proactive and solutions driven, with the ability to thrive in a challenging environment
- A Five-day work week
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