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Want to complain "3". [複製鏈接]

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lky2008


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1#
發表於 11-7-6 08:04 |只看該作者
本帖最後由 lky2008 於 11-7-6 08:06 編輯

I joint their plan and bought the GSII on Sunday. The contract terms is 18-mth with a new number. The Roadshow sales promised to give me the mobile on that night. However, he couldn't give it to me due to his own excuse. In the end, I got it on Monday. The Sales said my new number can be activated on Tuesday.
Yesterday, I couldn't use it & called hotline for assistance. The staff committed that it could be used at 8pm last night. She even left a direct to me and asked me to call her if I can't use it before 9pm. I kept on waiting until 9pm but still no network. I called that hotline staff but no one picked up the call. In the end, I approached another customer service officer who said she's off duty. This staff checked and said they had no record of my new number. They needed to check and reply to me at around 12noon today. I couldn't accept for just waiting. Besides, they can't honour the contract.
I then called sales and he gave another verbal promise to me that the number can be used around 11pm-12pm last night. I waited but was disappointed again. I then called Hotline and said they breached the contract that my new number can't be used on the prescribed time. Due to their fault, I requested for immediate service or terminating the contract without any penalty on my side. Argued with them overnight and they said they would give me a reply at around 10:30am this morning. I'm now just waiting to see if the problem can be solved by then.

Does anybody have such bitter experience with "3" telecom? Why it's so troublesome to have a new number?
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sukileung0619


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2#
發表於 11-7-6 08:26 |只看該作者
我勁憎呢間公司, 我都試過比3玩死, 不過係寬頻果邊
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lky2008


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3#
發表於 11-7-6 09:21 |只看該作者
The Sales even now not receives my call. What should I do?
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moniqueee


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4#
發表於 11-7-6 09:25 |只看該作者
係咪企街果d sales？

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lky2008


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5#
發表於 11-7-6 09:26 |只看該作者
moniqueee 發表於 11-7-6 09:25
係咪企街果d sales？
Yes, Roadshow sales.
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moniqueee


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6#
發表於 11-7-6 09:30 |只看該作者
lky2008 發表於 11-7-6 09:26
Yes, Roadshow sales.
果d sales係好有問題，我果陣去門市搞d上網野，門市sales都話企街果d成日亂應成人野，所以而家3簽左contract第2日會有個對單員打比你同你對返d合約內容以防企街sales亂黎…
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lky2008


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7#
發表於 11-7-6 09:32 |只看該作者
moniqueee 發表於 11-7-6 09:30
果d sales係好有問題，我果陣去門市搞d上網野，門市sales都話企街果d成日亂應成人野，所以而家3簽左contrac ...
What should I do now? I have the mobile in hand but can't use it for calling in/out/web? I paid over $5K la. The new number is still not yet activated.
Last night, the hotline staff even said I may choose to cancel contract but I need to pay $2000 as compensation for early termination.
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moniqueee


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8#
發表於 11-7-6 09:38 |只看該作者
lky2008 發表於 11-7-6 09:32
What should I do now? I have the mobile in hand but can't use it for calling in/out/web? I paid o ...
你果5000蚊比左邊個？cash？
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lky2008


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9#
發表於 11-7-6 09:40 |只看該作者
moniqueee 發表於 11-7-6 09:38
你果5000蚊比左邊個？cash？
By card. $2280 as mobile price, $2400 prepayment and then 1 mth service fee.
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tszyaumama


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10#
發表於 11-7-6 09:53 |只看該作者
出電話我通常都係SHOP, 穩陣啲!
"3"個CS有冇幫你CHECK到條數或單??
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lky2008


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11#
發表於 11-7-6 09:54 |只看該作者
tszyaumama 發表於 11-7-6 09:53
出電話我通常都係SHOP, 穩陣啲!
"3"個CS有冇幫你CHECK到條數或單??
Checked and replied no record of my number.
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898998


大宅

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12#
發表於 11-7-6 10:08 |只看該作者
你不幸了...............

" 3 ".........................is always......
8899
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tszyaumama


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13#
發表於 11-7-6 10:19 |只看該作者
if the contract is from "3", I think the company will be responsible at last. Maybe the salesman is late for submission of your purchase to the company, what you need to do is to "wait"!
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